How can I request more information regarding a specific piece?
If the information that you are looking for about an item is not included in the description on our website, you can submit a request through email or on the phone. We will do our best to accommodate.
What if I don't know my ring size?
We have an easy-to-use digital ring size chart that you can print out at home to measure your fingers.
I did not receive my order confirmation email. Can you resend it to me?
An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please contact customer service and they will forward a copy
Once I register on your site will I be able to view my order history?
Once you are registered on our site you will be able to view current orders as well as previous ones.
Can I re-size my Ring?
In case your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and fro shipping. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 30 days of shipping date.
Do you offer any additional discounts?
No, we do not offer any extra discounts. Our all our prices are lower than most stores. Our products are directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.
Diamonds by Rothschild is a vertically integrated diamond supplier and manufacturer that retails engagement rings, loose diamonds, pendants, earrings, bracelets, and necklaces for Pittsburgh residents. Located in the historic Clark Building of downtown Pittsburgh, the luxury jewelry store ethically sources all of its diamonds to ensure the most sustainable jewelry for customers and diamond enthusiasts alike. Read More
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Diamonds by Rothschild is a vertically integrated diamond supplier and manufacturer that retails engagement rings, loose diamonds, pendants, earrings, bracelets, and necklaces for Pittsburgh residents. Located in the historic Clark Building of downtown Pittsburgh, the luxury jewelry store ethically sources all of its diamonds to ensure the most sustainable jewelry for customers and diamond enthusiasts alike. Read More
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